Terms & Conditions
Welcome to Zobie!
Please read these Terms of Service (“Terms”) carefully before acknowledging.
USE OF SHOPZOBIE.COM
To purchase any goods and/or services on our Site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority.
You may not reproduce, modify, display or otherwise make commercial use of any content from Zobie's website unless expressly permitted by Zobie. Zobie reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user's conduct violates applicable laws or is otherwise harmful to Zobie.
INTELLECTUAL PROPERTY RIGHTS
All graphics, images, and content on Zobie's website, blog, and social media outlets belong exclusively to Zobie, or its affiliates. The use of any Zobie trademarks or service marks without Zobie's express written consent is strictly prohibited.
CORRECTION OF ERRORS AND INACCURACIES
We endeavor to present the most recent, most accurate, and most reliable information on Zobie at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability. We apologize for any inconvenience this may cause you.
In the event Zobie catalog product is listed at an incorrect price due to typographical error or systems error, Zobie shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Zobie shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made.
Zobie has made every effort to display, as accurately as possible, the colors of our products that appear on this site. However, as the actual colors you see depend on your screen, we cannot guarantee that your screen's display or colors you see will be accurate.
CONTESTS & PROMOTIONS
Any contests or promotions described or posted on this site or on Zobie's social media will be governed by the rules regulating such event.
SHIPPING & RETURNS
You can select your preferred service at checkout, but Zobie may switch the shipping service at its sole discretion. If shipping charges are different than we estimate due to the weight or size of the shipping box, or if items must be shipped separately because signings are at different times, you are responsible for the difference and we will invoice you accordingly.
International customers are responsible for all customs, taxes, duties, etc that your country may charge and we are unable to understate the cost of items/signatures purchased.
Refunds are only accepted due to items arriving damaged and must be requested within 7 days of receipt of item(s). In order to file a return, all packaging materials must be kept with the item to allow insurance claim to be filed, and item and packaging may need to be inspected by the carrier to approve insurance claim. Refunds will be issued within 30 days of notification of a damaged item. Due to the nature of signed collectibles, no other returns are allowed.
When purchasing pre-sale and mail-in autographs, all purchases are non-refundable, except in the instance that a convention or talent cancels for any reason (in this instance a refund will be given for the purchased signature cost, minus additional insurance and return shipping). If any exceptions are made to cancel an order, there is a 20% cancellation penalty and return shipping is the responsibility of the buyer if an item needs to be returned. Please note: that requesting to cancel to send an item to another signing will incur the fee even if a signing we are holding has been delayed.
If an item is already packed for a future signing and a person requests to cancel, please note that we may not be able to if we are unable to easily pull the item after being packed. Refunds for pre-sale and/or send-in items are not given for instances including, but not limited to, misspelled quotes, signature quality, minor wear on items, etc.
Zobie reserves the right to hold any customer items if any monies are owed on other orders for said customer until any monies owed are paid in full
ACKNOWLEDGEMENT & ASSUMPTION OF RISK
Zobie is not responsible for any such damage caused by the medium you selected to prep your item or if Zobie must label your item. This includes, but is not limited to: adhesive residue or ink lift. Please test applying anything to your item in an inconspicuous area prior to labeling.
Purchasing from Zobie is acknowledging that any request is not guaranteed. A request could include any of the following:
- Specific pen type / ink color
- Signature location Inscription or personalization as requested by you
- Quote as requested by you
- Location of authentication sticker (if authentication is requested). Some signings have mandatory authentication and mandatory location to place the authentication sticker. If authentication is requested, the default location to place the sticker is on the front unless you request the item to be stickered on back (except where required to be on a specific location).
Zobie will try our best to get any request(s) you may have, but there are some things that are out of our control. If something is missed such as an inscription that was paid for, a refund or credit would be given. We reserve the right to adhere to any refusal(s) made by the talent (celebrity, artist, creator, or whomever is signing the item) or a member of their team (agent or representative).
During any signing, there are risks of damage to an item or signature. Zobie is not liable for any damage that happens when your item is being signed. Although very rare, it is possible and damage is defined by, but not limited to, any of the following:
- Pen malfunction (smearing, ink not adhering, ink bleeding or pooling, pen drying up during signature, etc)
- Misspelled character names, quotes or any other inscriptions (this also includes talent making a change to a request)
- Damage such as a crease, scratch, water spot, rips
- Any other damage to an item while the talent is physically signing the item (fingerprint, smudged signature, etc.)
Zobie does everything we can to minimize risks, such as properly prepping paint pens, testing each pen a second time just before being used, switching pens when they start to streak, fade, etc, and properly setting up items prior to a signing.
Zobie is not responsible or liable for damage or loss during shipping to us or back to you however we do insure items during return shipping. Please package your items for shipping accordingly. We return your item in the same packaging you send to us (if possible) or more securely if not. We highly recommend insuring your item when shipping to us. If your item arrives to our office in a damaged package, you will be notified immediately. We do not guarantee against minor damage that may occur during shipping. If an item has substantial damage we can file an insurance claim.
While items are in the possession of Zobie, in transit to/from signings, and at the signing, your item(s) will be insured for the amount of the signature only unless you specify a value you need your item insured for while in our care. Please note that to file an insurance claim due to damage during shipping back to you, you must have proof of value of said item(s) such as receipts or purchase, receipts of signature costs, or appraisal. If an item is damaged in shipping to you or if a package is lost during shipping to you, an insurance claim must be filed within 60 days of shipment or will automatically be declined and Zobie will not be held responsible.
I personally, knowingly, and voluntarily acknowledge all these risks and hold harmless Zobie, their partners, and the talent and their associated entities. By purchasing from Zobie, I personally, freely and expressly accept any and all risks and release liability to the above mentioned entities.
Due to limited capacity, Zobie is not able to hold your items unless a pre-order is linked to the item. All completed orders will be shipped out.
This site and all contents of the site are provided on an 'as is' basis without warranties of any kind.
COMMUNICATIONS TO YOU
By submitting your email address into our email submission form, you agree that Zobie may send electronic mail to you for purposes that Zobie deems appropriate.
Our Terms were last updated: December 1st, 2022.